Refund policy

Return & Refund Policy

At Theia's Elements, we strive to ensure that you love your purchase. We are committed to delivering high-quality products and want to make your shopping experience as smooth and enjoyable as possible. However, please note that all sales are final. We do not accept returns or exchanges, except in cases where the item is defective or damaged.

Order Cancellations
If you need to cancel an order, you can do so within 24 hours of placing the order. After this period, we are unable to cancel the order, as it will have already been processed for shipment.

Damages and Issues
Please inspect your order upon receiving it. If your item arrives damaged or defective, please contact us immediately at theiaselements@gmail.com. To help us assess the issue and provide a resolution, kindly include photos of the damage or defect. If we confirm the item is damaged or defective, we will issue a refund to your original payment method.

Refunds
If your item is confirmed to be damaged or defective, we will notify you after receiving and inspecting the photos of the issue. If the refund is approved, you will be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, as required by law. To qualify for a return, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

For any issues or questions, you can always contact us at Contact@theiaselements.com